Privacy Policy · Support

Matchcard

Support

Live sports, scores, statistics, and game discussions — help & contact

Last updated: October 24, 2026

About Matchcard

Matchcard is an iOS sports app providing live scores, schedules, standings, statistics, news, player information, and related game content.

Matchcard supports pro football, college football, pro basketball, college basketball, and baseball.

Features include sports analytics, win-probability charts where available, customizable Home widgets, pinned games, Live Activities, and live game discussions.

Matchcard does not offer betting, gambling, sportsbook odds, or wagering.

Account required. Matchcard requires Sign in with Apple to use the App, including browsing scores and live game chat.

How to get help

For bug reports, feature requests, technical problems, account assistance, purchase questions, or general questions about Matchcard, contact Cay directly.

When reporting a bug, please include your device model, iOS version, Matchcard app version, and a short description of the problem.

Screenshots may also help explain an issue. Please avoid including passwords, payment details, or sensitive personal information.

Accounts & Sign in with Apple

Matchcard uses Sign in with Apple for features that require authentication, including live game chat.

Signing in is required for all features, including scores, schedules, standings, statistics, and news.

If you experience an issue signing in, try the following:

  • Confirm that you are signed in to your Apple Account on your device.
  • Verify that your device has an active internet connection.
  • Close and reopen Matchcard.
  • Update Matchcard and iOS to the latest available versions.

Account assistance. Matchcard does not have access to your Apple Account password. Apple Account password recovery is handled directly by Apple.

For issues involving your Matchcard chat account, authentication, or account information, contact Matchcard Support.

Live game chat

Matchcard allows users to participate in live discussions associated with sporting events.

Depending on the available features, users may send messages, reply to others, mention participants, and react to messages.

If live chat is not functioning correctly, check your internet connection and confirm that you are signed in.

Chat availability may depend on the selected game, service availability, and moderation restrictions.

Community guidelines

Users are expected to communicate respectfully and avoid content that threatens, harasses, or targets other participants.

Spam, impersonation, malicious content, and sharing another person's private information are not permitted.

Matchcard may remove content or restrict access to interactive features when necessary to protect users and enforce community rules.

Reporting & blocking

Matchcard provides tools for reporting inappropriate content and blocking users in live discussions.

If you encounter harassment, spam, threats, or other inappropriate behavior, use the available reporting feature in the App.

Matchcard has a zero-tolerance policy for objectionable content and abusive users. Every report is reviewed within 24 hours. Within that period, violating content is removed and the responsible account is permanently ejected from the user-generated-content service.

Blocking a user helps you control unwanted interactions within supported chat features.

For serious concerns or additional assistance, contact Matchcard Support with relevant details.

Safety notice. Do not include sensitive personal information in public chat messages. If there is an immediate threat to safety, contact local emergency services.

Home widgets & customization

Matchcard supports customizable Home widgets that display selected sports information.

Depending on the widget, content may include teams, players, statistics, leaderboards, and news.

To use Matchcard widgets, add an available Matchcard widget through the iOS Home Screen customization menu.

If widgets are missing or not updating:

  • Open Matchcard and allow sports information to refresh.
  • Check your internet connection.
  • Confirm that Matchcard is updated.
  • Remove and re-add the affected widget if necessary.

Widget refresh timing may be controlled by iOS and may differ from updates shown inside the App.

Pinned games & Live Activities

Matchcard supports pinned games and Live Activities that help users follow selected sporting events from supported iOS interfaces.

Live Activities may display game information on the Lock Screen and Dynamic Island where supported.

If a Live Activity does not appear or stops updating:

  • Check that your device supports Live Activities.
  • Verify that Live Activities are enabled for Matchcard in iOS settings.
  • Confirm that the selected sporting event is available.
  • Check your internet connection.
  • Restart the activity or reopen Matchcard if needed.

Live Activities depend on iOS functionality, network connectivity, and available sports data.

Optional tips & custom app icons

Matchcard offers optional in-app purchases that allow users to support continued development and access custom app icons.

Purchases are processed through Apple's App Store payment system.

If a purchase is not recognized, confirm that the transaction completed successfully and that you are using the correct Apple Account.

For billing questions, purchase history, or refund requests, visit Apple's Report a Problem website .

For issues activating a purchased custom icon, contact Matchcard Support.

Optional purchases. Tips and custom app icons are not required to browse scores, statistics, schedules, and other basic sports content.

General troubleshooting

If Matchcard is not loading correctly or sports information appears outdated, try:

  • Checking your Wi-Fi or cellular connection
  • Closing and reopening Matchcard
  • Refreshing the affected screen where supported
  • Updating Matchcard through the App Store
  • Updating your device to a supported iOS version
  • Restarting your device if the issue continues

Live scores, game statistics, and analytics are obtained from external sports data sources. Updates may occasionally be delayed, unavailable, or corrected after publication.

Reinstalling the App may remove locally stored preferences and configurations. Consider this before deleting Matchcard.

Privacy & account deletion

Matchcard stores certain preferences locally and may process account and chat information when interactive features are used.

For details about information collection, third-party services, retention, and user privacy rights, read the Privacy Policy.

Request account deletion

To request deletion of your Matchcard account and associated personal information, contact:

cayweissman@icloud.com

Use the subject Matchcard Account Deletion and explain that you want your account and associated personal information deleted.

We may ask for information reasonably necessary to verify account ownership.

Deletion requests will be handled subject to applicable legal, technical, and security requirements. Certain records may need to be retained where legally permitted or required.

Deleting Matchcard from your device does not necessarily delete remotely stored account information or chat messages.

Developer

Support is available for general questions, bug reports, feature suggestions, account issues, moderation concerns, and purchase assistance.